Free Widget - Fix the Muse Mobile Redirect Issue
As a security measure, Google began automatically blocking redirects in its Chrome for Android app in 2018. In June of 2019, Chrome for Android version 75 was released, which began to cause a serious issue for non-responsive sites built in Muse. Since non-responsive sites rely on a redirect to detect and display the proper layout for mobile and tablet devices, that redirect is blocked by Chrome, resulting in an empty white page.
Who Will This Affect?
Any website you've built in Muse that used separate layouts for desktop, tablet or phone will be affected by this update. Up until February of 2016, all sites built in Muse used the layout approach; so, any site built prior to February 2016 will certainly be affected. If you're a long-time Muse user, it's likely that you have sites that are affected, and you may not even realize.
Only those visiting on Android-based devices using the latest version 75 Chrome for Android browser will be affected. Site visitors on phones and tablets will see a blank white page in the browser, and the page will not load even when refreshed.
Here's How to Fix It
This simple process will have your sites up and running quickly:
1. Begin by opening your site in Muse.
2. Open your Master Page and drop the MuseThemes Redirect Fix widget on the page. Place it out of the way, off canvas.
3. Open the widget options panel. Select the Site Layout Type that best fits your site ("Desktop and Mobile Only," or "Desktop, Tablet and Mobile").
4. Finally, open Site Properties and disable the "Redirect from Desktop" option: File > Site Properties > Layout Tab > Redirect from Desktop. Note that this setting will not be visible unless your site uses separate device layouts.
Republish your site, and you're done!
We hope that this widget is the perfect solution for you; if you have any trouble, let us know. And be sure to check out Without Code for a great alternative to Muse. This web-based builder allows you to build beautiful sites fast, and is designed for optimal page speed and performance. Many MuseThemes users have now embraced Without Code as their new website builder platform of choice, with more than 20,000 sites created!
Does this only apply to users using chrome and will it hurt the tag?
Can I check to see if it is hurting my current sites? Adding the widget to all my sites will take a full day
Muchas gracias al equipo Muse Theme eres el mejor del mundo gracias por todo lo apoyo todo para siempre… todo funciona genial para tablet y movil redireccionar. :-)
Thank you for this, but I don’t see where to download the Redirect Fix widget from? Can you post in the Widget section of the site? Or let us know how to obtain it? Thank you!
I’ve got lots of muse websites with blank white phone displays. Just started installing the redirect fix widget. The first one I fixed updated right away. But, the other two, I’ve republished, cleared cache, etc. and they still display white. I’ve double checked widget settings, site properties, browser cache to no avail. What else could it be?
The redirect to phone is not working. Phone shows the desktop site.
Thank you so much for this!
You guys are life-savers, thank you. I fear the need for these sorts of fixes will become more common as we get further from the final Muse release…
Thank you so much for this widget and for your ongoing support for the Musers!
Perfect! I had no idea I had sites with this problem. Thanks for the notification and the fix! It works as advertised.
Hey there, great little widget… if only there was a button to download when I’m ALREADY a subscriber…
I can not install the widget. Adobe Muse asks me for a more recent version of the program, but I can not get another one. Could you please offer me a solution to this problem? It’s Muse CC2018. Please, I would be very grateful.
Where can this be downloaded?
Discovered this issue yesterday. This fixed it for me today. Neat bit of script! Thank you.
No more Muse for me!
The widget is not working! Nothing happens. I’ve followed the instructions and repeated the site’s upload several times. But still not working! Help Please
Where is this widget??? Redirect Fix widget